What information do we collect?
Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details.
We collect personal information when you contact us, register with us, order products and services, make a donation to us, or otherwise give us personal information.
How do we use your information?
We use your information in the ways set out below unless you are specifically notified otherwise.
We use your personal information to give you the information, support, services, or products you ask for. We may also use your information for administrative purposes, to let you know about changes to our services and, if you agree, as part of our fundraising activities. We will not sell your details to any third parties but we may sometimes also share your information with our trusted service providers who are authorized to act on our behalf. In these circumstances we always require strict compliance with our instructions and, in the case of third party organisations, require that your personal information is not used for their own business purposes.
ELPA is responsible for collecting your personal information. Any information we collect is stored and processed in the Belgium. Other than as set out in this policy or as required by law, your personal information is not shared with third parties or used in any other way unless you agree.
When we collect your personal information we use strict procedures and security features to prevent unauthorized access. However, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, ELPA cannot guarantee the security of any information you transmit to us and you do so at your own risk.
A cookie is a small text file passed to your computer, mobile phone or other device, through your web browser, so the website remembers who you are when you return.
We use this information in several ways. For example, we look at how our website is being used so we can assess how well it is working and to help us make decisions about how to improve it. We also use this information to help us decide whether there are other information resources we could develop to meet the needs of people visiting the website.
The posting of personal information on the website means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties.
Accessing and updating your personal information
You can ask us what information we hold about you by contacting us. Please keep your information up to date by letting us know of any changes.